Frequently Asked Questions

SkyBizz offers comprehensive aviation services including air cargo charters, VIP passenger charters, landing and overfly permits, ground handling, dangerous goods transport, live animal transport, warehouse/3PL services, and aircraft leasing. We're your one-stop solution for all aviation needs.

We typically provide charter quotes within 2 hours for standard routes and cargo types. For complex missions involving special handling, multiple destinations, or unusual cargo requirements, we may need 4-6 hours to coordinate with all stakeholders and provide accurate pricing.

Based at Sharjah International Airport, we serve the entire GCC region with direct operations, and worldwide destinations through our network of partners. We have particular expertise in Middle East, Africa, Europe, and Asia-Pacific routes.

Yes, our operations desk operates 24/7 to handle urgent requirements, time-critical shipments, and global coordination across different time zones. You can reach us anytime for emergency charters or urgent cargo movements.

Our fleet includes dedicated freighters, narrow-body aircraft for regional routes, wide-body jets for long-haul and heavy cargo, and rotary aircraft for offshore and remote locations. We also have access to specialized aircraft through our partner network for unique requirements.

For standard cargo charters, we typically need 48-72 hours notice. However, we can accommodate urgent AOG (Aircraft on Ground) situations and emergency charters with as little as 6-12 hours notice, subject to aircraft and crew availability.

Yes, we specialize in project cargo including oversized machinery, oil & gas equipment, and heavy industrial components. Our team handles load planning, special equipment requirements, and coordination with ground handling for safe transport of challenging cargo.

Yes, all our charters include certified crews with appropriate ratings for the aircraft type and route. Comprehensive insurance coverage is included, covering hull, liability, and cargo as per international standards and regulatory requirements.

Required documents typically include aircraft registration, airworthiness certificate, operator's certificate, crew licenses, insurance certificates, flight plan, and cargo manifest. Specific requirements vary by country - we'll confirm the exact documentation needed for your route.

Processing times vary by destination: GCC countries typically take 24-48 hours, European routes 2-5 working days, and some African/Asian destinations may require 5-10 working days. We always recommend applying as early as possible and can expedite where permitted.

We have extensive experience with GCC, Middle East, Africa, Europe, and Asia-Pacific permits. Our team understands local regulations and maintains relationships with aviation authorities worldwide. For challenging destinations, we work with specialized local agents.

If permits are denied, we immediately work with authorities to understand the issue and reapply with corrected documentation. We also explore alternative routings through different countries. Our experience helps minimize permit issues from the start.

Yes, our team is IATA Dangerous Goods Regulations (DGR) trained and certified for handling hazardous materials. We also handle live animal transport following IATA Live Animals Regulations (LAR) with species-appropriate crates, routing, and veterinary documentation.

Yes, we handle temperature-sensitive cargo including pharmaceuticals, biologics, and food products. We use validated cool chain procedures, thermal packaging, and coordinate with airports that have appropriate cold storage facilities.

High-value cargo receives enhanced security protocols including sealed containers, dedicated escorts, GPS tracking, and coordination with security agencies at departure and arrival airports. We maintain full chain of custody documentation throughout transport.

We work with licensed customs brokers at all major destinations to ensure smooth clearance. Our team prepares all required documentation in advance and coordinates with customs authorities to minimize delays and ensure compliance with local regulations.

Charter pricing depends on aircraft type, route distance, cargo weight/volume, fuel costs, airport fees, handling charges, permits, and any special requirements. We provide transparent, all-inclusive quotes with no hidden fees so you know the total cost upfront.

Payment terms vary by mission type, customer relationship, and lead time. We typically require advance payment for new customers, but offer credit terms for established clients. We accept bank transfers, letters of credit, and other secure payment methods.

Our quotes are comprehensive and include all standard costs. Additional charges may apply only for changes to the original booking (route changes, delays, additional cargo) or unexpected requirements discovered after booking confirmation.

Yes, we offer preferential pricing for regular customers and long-term contracts. Volume discounts are available based on annual commitment levels, and we provide dedicated account management for high-volume clients.

We provide real-time tracking and regular status updates via email, SMS, or WhatsApp. You'll receive notifications for key milestones: departure, en-route updates, arrival, and delivery confirmation. Our ops team is available 24/7 for status inquiries.

We immediately notify you of any delays or issues and provide updated timing. Our operations team works proactively to resolve problems, arrange alternative routing if needed, and minimize impact on your business. We maintain open communication throughout.

For urgent matters, contact us via WhatsApp for fastest response, or call our 24/7 operations hotline. Our duty manager is always available to handle emergency situations, AOG requirements, and time-critical shipments.

Yes, we provide comprehensive post-flight documentation including delivery confirmations, customs clearance records, and detailed flight reports. All documentation is archived for future reference and audit requirements.